Privacy Policy

1. Who we are

Narrow & Wide is a UK-based platform being built to help people plan, find, understand, record, and manage narrowboat and widebeam life on the UK inland waterways.

For privacy questions, please contact us using the contact details at the bottom of this page.

2. Information we may collect

We may collect information you provide directly, information created through your use of the platform, and limited technical information needed to run the site.

Account information

We may collect:

• name or display name
• email address
• password or authentication details, handled securely through our authentication provider
• account preferences
• saved items
• communication preferences
• account status and activity

Listing information

If you list a boat, we may collect:

• seller name or contact details
• boat details
• location or approximate location
• pricing information
• descriptions
• images and media
• documents you choose to upload
• enquiry-related information
• listing status and history

Directory and business information

If you submit a Directory entry or business profile, we may collect:

• business name
• contact details
• location
• website and social links
• service categories
• descriptions
• images
• ownership or authorisation information
• updates or correction requests

Boat Log information

If you use Boat Log, we may collect and store information you add, such as:

• boat profile details
• journey notes
• maintenance records
• expense entries
• documents
• photos
• reminders
• private notes
• public notes you choose to share
• tags, categories, and related metadata

Expense and cost information

If you use cost tools or expense tracking, we may collect:

• expense categories
• dates
• amounts
• notes
• boat-related details
• lifestyle or usage details where relevant
• anonymised or aggregated cost patterns

Public contributions

If you submit public content, we may collect:

• reviews
• public Boat Log entries
• place notes
• mooring notes
• facilities information
• comments or replies, where available
• directory suggestions
• corrections
• images or media you choose to share publicly

Communications

If you contact us, join an early access list, subscribe to updates, make an enquiry, or request support, we may collect:

• name
• email address
• message content
• enquiry details
• subscription preferences
• support history

Payment-related information

If paid services are introduced, payment processing may be handled by trusted third-party payment providers. We may receive limited payment-related information such as:

• payment status
• invoice details
• subscription status
• billing contact information
• transaction reference

We should not store full card details directly on Narrow & Wide.

Technical information

We may collect limited technical information such as:

• IP address
• browser type
• device type
• pages visited
• referral information
• error logs
• security logs
• cookie or session information
• approximate location information derived from technical data, where relevant

3. How we use information

We may use information to operate, improve, secure, and support Narrow & Wide.

We may use information to:

• create and manage accounts
• provide Boat Log
• provide cost tools and expense tracking
• display boat listings
• manage Directory entries
• process enquiries
• publish public content where users choose to share it
• provide saved items and account features
• send service emails
• send newsletters or updates where users subscribe
• manage early access lists
• moderate content
• prevent spam, abuse, fraud, fake costs, fake reviews, or platform manipulation
• improve site design and usability
• understand which tools are useful
• provide customer support
• process payments where paid services are used
• comply with legal obligations
• protect the rights, safety, and integrity of users, businesses, the platform, and the wider community

4. Private content and Boat Log

Boat Log may contain private records, notes, costs, documents, photos, maintenance history, journey entries, and personal reflections.

Private Boat Log content is intended to remain private unless you choose to:

• publish selected notes
• share content with someone else
• export records
• include information in a listing
• otherwise make that content public or available

We will not treat private Boat Log content as public content unless you choose to share it or unless access is required for technical, security, moderation, legal, or support reasons.

We may need limited technical access to private content to provide, maintain, secure, troubleshoot, or improve the service, but private content should not be displayed publicly without user action or permission.

Private means private. Public sharing should be intentional.

5. Public content

Some content may be public by nature or made public by user choice.

This may include:

• boat listings
• business profiles
• Directory entries
• public reviews
• public Boat Log notes
• place notes
• mooring notes
• facilities information
• comments or replies, where available
• images or media submitted publicly

Public content may be visible to visitors, users, search engines, and third-party services. It may also be copied, indexed, linked to, screenshotted, or shared by others.

Please do not publish personal, private, confidential, or sensitive information unless you are sure you want it to be public and have the right to share it.

6. Expense data and anonymised insights

Narrow & Wide may use expense and cost data to help users understand real boat-related costs.

Where cost insights are created, we aim to use anonymised or aggregated information rather than exposing individual private records.

For example, future insights may show broad cost ranges based on factors such as:

• boat length
• boat type
• liveaboard or leisure use
• mooring style
• cruising pattern
• heating system
• toilet type
• maintenance categories
• region or broad location
• other relevant factors

We do not intend to publish your private expense records as individually identifiable public data unless you choose to share them.

False, malicious, or manipulated cost entries may be reviewed, excluded, or removed to protect the quality of insights.

8. Legal bases for processing

Under UK data protection law, we need a lawful basis to use personal information.

Depending on the situation, we may rely on:

• contract, where information is needed to provide services you request
• consent, where you choose to subscribe, publish content, or enable optional features
• legitimate interests, where we use information to operate, improve, secure, and protect the platform
• legal obligation, where we must keep or share information to comply with the law
• vital interests, in rare cases where safety or serious harm is involved

9. Who we share information with

We do not sell your personal data.

We may share information with trusted service providers where needed to operate Narrow & Wide.

We may use providers for:

• website hosting
• authentication
• database storage
• file storage
• email delivery
• payment processing
• analytics, if introduced
• security and monitoring
• customer support
• AI-assisted tools, if introduced
• backups and infrastructure

These providers should only receive the information needed for their service and should be required to handle it appropriately.

We may share information where required by law, to protect rights or safety, to investigate misuse, to prevent fraud or abuse, or as part of a future business transfer, merger, sale, or restructuring.

10. Third-party links and embedded services

Narrow & Wide may link to third-party websites, businesses, brokers, marinas, payment providers, YouTube, Substack, social platforms, advertisers, affiliates, or other services.

This Privacy Policy does not control how third-party services handle your data. You should check their own privacy policies before using them.

11. Newsletters, updates, and marketing

If you join an early access list, newsletter, or update list, we may use your email address to send relevant updates about Narrow & Wide, Boat Log, cost tools, listings, Directory updates, Explore Moor, or related project news.

You can unsubscribe from marketing emails where an unsubscribe link is provided.

We may still send important service, account, payment, legal, security, or transactional emails where needed.

12. Cookies and similar technologies

Cookies and similar technologies help us keep the site working, remember choices, protect accounts, protect forms, and understand what is useful.

Essential cookies are needed for the site to work properly. Optional cookies, such as analytics, embedded content, preference tools, advertising, affiliate, or marketing technologies, should only run where you allow them.

You can read more in our Cookie Policy and update your choices using Cookie Settings.

13. Data storage and security

We aim to take reasonable steps to protect information from unauthorised access, loss, misuse, or disclosure.

However, no online service can be guaranteed completely secure.

You are responsible for:

• keeping your login details safe
• using strong passwords
• checking what you make public
• keeping your own backups of important documents and records
• avoiding unnecessary uploads of highly sensitive information

14. How long we keep information

We keep information for as long as needed for the purpose it was collected, unless a longer period is required or justified.

Retention may depend on:

• whether you have an account
• whether you use paid services
• whether content is public or private
• whether records are needed for legal, tax, payment, security, moderation, or dispute reasons
• whether data has been anonymised or aggregated
• whether deletion has been requested

Private content may be deleted when account deletion tools or deletion requests are processed, subject to legal, security, backup, or legitimate business requirements.

Public content may remain visible if it has already been published, shared, indexed, used in public pages, or included in aggregated or anonymised insights, unless removal is required or agreed.

16. Children

Narrow & Wide is not intended for children.

You must be at least 18 to create an account, submit listings, use paid services, or provide personal information through the platform.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us.

17. International data transfers

Some service providers may process or store information outside the UK.

Where this happens, we aim to use appropriate safeguards required by UK data protection law.

18. Changes to this Privacy Policy

We may update this Privacy Policy as Narrow & Wide develops.

The updated version will be posted on this page with a revised date. If changes are significant, we may provide additional notice where appropriate.

19. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us or email hello@narrowandwide.co.uk.