Terms of Service

1. Services covered by these Terms

These Terms apply to Narrow & Wide services, including current and future features such as:

• boat listings
• listing upgrades
• seller tools
• broker, marina, or business profiles
• Directory entries
• place pages
• reviews and public notes
• Boat Log
• expense tracking
• cost estimation tools
• cost insights
• saved items
• account features
• uploaded images and documents
• early access tools
• paid features or subscriptions
• newsletters or service communications
• support requests
• advertising, sponsorship, or affiliate features where introduced

Some features may not be available yet. Narrow & Wide is an evolving platform, and services may be launched, tested, changed, paused, or removed over time.

2. Accounts and access to services

Some Narrow & Wide services may require an account.

This may include:

• creating or managing boat listings
• saving boats
• using Boat Log
• tracking expenses
• submitting public notes or reviews
• adding directory entries
• managing a business profile
• using paid or premium tools
• joining early access features

You are responsible for keeping your account secure and for activity that takes place under your account.

We may refuse, restrict, suspend, or close access to services if we believe an account is being misused, used dishonestly, or used in a way that harms the platform or other people.

3. Boat listing services

Narrow & Wide may allow private sellers, brokers, marinas, or authorised representatives to list boats for sale.

If you use our listing services, you confirm that:

• you own the boat or have authority to list it
• the information you provide is accurate to the best of your knowledge
• you will not deliberately hide important known issues
• you have the right to use any images, descriptions, documents, or media you upload
• your listing is lawful and not misleading
• you will update or remove the listing if the boat is sold, withdrawn, unavailable, or materially changed

Boat listings may include information about price, length, type, builder, age, location, condition, layout, engine, hull, systems, equipment, Boat Safety Scheme information, mooring, defects, photographs, videos, documents, or other relevant details.

Narrow & Wide may edit formatting, request clarification, decline, hide, or remove listings where needed to protect the quality and trustworthiness of the platform.

We do not guarantee that any listing is accurate, complete, current, available, legally valid, or suitable for any buyer.

Buyers must carry out their own checks before making decisions.

5. Seller, broker, marina, and business services

Narrow & Wide may offer services for sellers, brokers, marinas, yards, surveyors, engineers, chandlers, and other canal-side or boating-related businesses.

These services may include:

• business profiles
• broker or marina pages
• Directory entries
• premium visibility
• featured placement
• listing packages
• analytics
• profile upgrades
• sponsored content or advertising
• enquiry tools
• business dashboards

If you use a business service, you confirm that:

• you have authority to act for the business or organisation
• the information you provide is accurate and lawful
• you will not impersonate another person or business
• you will not submit misleading claims, fake endorsements, or false reviews
• you will update information where important details change

We may verify, edit, merge, reject, suspend, or remove business information to protect users and platform quality.

6. Directory and place information

The Directory may include businesses, services, marinas, moorings, facilities, places, stopovers, pubs, cafés, yards, water points, pump-outs, and other useful inland waterways information.

Directory and place information may come from:

• businesses
• users
• public sources
• Narrow & Wide research
• Boat Log public notes
• reviews
• corrections or suggestions

We try to make Directory information useful, but we do not guarantee that it is complete, accurate, current, available, open, safe, suitable, or endorsed.

Users should check important details directly with the relevant business, marina, organisation, or authority before relying on them.

8. Private and public Boat Log content

Private Boat Log entries are intended to remain private unless you choose to make them public, share them, export them, or otherwise give permission for them to be used.

If you choose to publish selected notes publicly, those notes must follow our Community Values and may be displayed in relevant areas of the site, such as place pages, Directory pages, guides, public notes, or search results.

You are responsible for checking that public notes do not include private information, personal data, confidential details, or content you do not have the right to share.

We may remove or restrict public notes where needed.

9. Expense tracking and cost tools

Narrow & Wide may provide expense tracking, cost estimation, budgeting, comparison, or cost insight tools.

These tools may help users estimate or track costs such as:

• moorings
• licence fees
• insurance
• fuel
• heating
• gas
• electricity
• solar and batteries
• blacking
• servicing
• repairs
• upgrades
• surveys
• Boat Safety Scheme costs
• marina fees
• pump-outs or toilet-related costs
• general boat-related expenses

Cost tools are for general information only.

They cannot predict every cost, emergency, repair, personal circumstance, market change, regional difference, or unlucky surprise.

If you submit cost or expense data, it should be genuine and based on real costs. You must not deliberately submit false, exaggerated, artificially low, artificially high, malicious, joke, or manipulative entries.

Future cost insights may use anonymised or aggregated data. False entries may lead to content removal, account restrictions, or exclusion from insights.

10. AI-assisted services

Narrow & Wide may use AI-assisted services in the future.

These may help with:

• rewriting rough Boat Log notes
• summarising entries
• organising records
• suggesting tags or categories
• helping draft listings
• improving readability
• suggesting cost categories
• finding patterns in your own records

AI-assisted tools can make mistakes.

You are responsible for checking anything generated, rewritten, categorised, summarised, or suggested by AI before relying on it, publishing it, sharing it, or using it in a listing or public contribution.

AI tools do not replace professional advice, safety checks, surveys, legal checks, financial advice, insurance advice, or personal judgement.

11. Uploads, storage, and backups

Some services may allow images, documents, receipts, manuals, surveys, invoices, videos, PDFs, or other files to be uploaded.

You are responsible for ensuring that:

• you have the right to upload the content
• the content is lawful
• the content does not breach privacy, copyright, or confidentiality
• the content does not contain malware or harmful material
• public uploads do not reveal information you meant to keep private

We may limit file types, storage amounts, file sizes, or access to uploaded content.

We may remove uploads that breach these Terms, create risk, or are no longer needed.

You should keep your own backups of important documents and media.

12. Paid services, subscriptions, and upgrades

Narrow & Wide may offer paid services now or in the future.

These may include:

• paid boat listings
• featured listings
• listing upgrades
• seller tools
• business profiles
• Directory upgrades
• premium Boat Log features
• premium cost tools
• subscriptions
• storage upgrades
• early access features
• advertising or sponsorship options
• affiliate or partner features

Prices, billing cycles, renewals, cancellations, refund terms, and feature details will be shown at the point of purchase or sign-up where applicable.

Paid services may change over time. If a paid feature materially changes, we will try to communicate relevant changes where appropriate.

Access to paid services may depend on successful payment, account status, availability, and compliance with these Terms.

13. Payments, cancellations, and refunds

Payment terms will depend on the specific service purchased.

Where payments are available, the checkout, invoice, subscription page, or purchase flow should explain:

• the price
• what is included
• whether payment is one-off or recurring
• billing frequency
• cancellation options
• refund terms
• any relevant VAT or tax information, where applicable

Refunds may not be available for services already delivered, listings already published, or digital services already accessed, unless required by law or clearly stated otherwise.

If a separate refund policy is provided for a particular service, that policy will also apply.

14. Advertising, sponsorship, and affiliate links

Narrow & Wide may include advertising, sponsorship, affiliate links, promoted placements, or commercial partnerships.

Where required, paid or sponsored content should be made clear.

Commercial relationships should not be allowed to make the platform misleading, cluttered, or untrustworthy.

Affiliate links or sponsored placements do not mean that a product, service, business, or listing is guaranteed to be suitable for you.

You should make your own checks before buying, booking, or relying on third-party products or services.

15. Early access and beta features

Some services may be offered as early access, beta, test, preview, or experimental features.

These features may:

• change quickly
• contain errors
• be incomplete
• be limited to certain users
• be paused or removed
• have missing functionality
• produce imperfect results

By using early access features, you understand that they may not work perfectly and may change as the platform develops.

16. Service communications and support

We may contact you about services you use, including:

• account activity
• listings
• enquiries
• payments
• security
• Boat Log updates
• expense tracking
• service changes
• early access tools
• moderation issues
• legal notices
• important platform updates

We may also offer newsletters or optional updates where you choose to subscribe.

Support may be limited, especially while Narrow & Wide is small or in early stages. We will try to respond fairly and practically, but we cannot guarantee immediate replies or support for every issue.

17. Changes to services

Narrow & Wide is an evolving platform.

We may add, remove, rename, pause, restrict, redesign, or change services as the project develops.

This may include changes to:

• features
• routes
• branding
• pricing
• access levels
• storage limits
• moderation rules
• public/private sharing options
• Directory structure
• Boat Log tools
• cost insight tools
• paid plans

We will try to avoid unnecessary disruption, but we cannot guarantee that every feature will remain available permanently.

18. Suspension, termination, and removal

We may suspend, restrict, or terminate access to services if we believe there has been:

• breach of these Terms
• breach of Terms of Use
• breach of Community Values
• non-payment
• fake listings
• fake reviews
• false cost data
• misleading business information
• harassment or abuse
• spam or scams
• privacy violations
• misuse of uploads
• attempts to manipulate the platform
• unlawful activity
• behaviour that risks users, businesses, data, or the platform

We may remove or restrict content, listings, public notes, directory entries, uploads, accounts, or paid features where needed.

19. Data, privacy, and security

Our handling of personal data is explained in our Privacy Policy.

Some services may involve personal data, account data, uploaded files, usage data, payment-related data, public content, private Boat Log content, or cost data.

We will aim to handle data carefully and proportionately, but no online system can be guaranteed completely secure.

You should avoid uploading highly sensitive information unless it is necessary for the service you are using.

20. Limitations of the services

Narrow & Wide services are provided on an ‘as available’ basis.

We do not guarantee:

• uninterrupted access
• error-free tools
• permanent storage
• complete or accurate listings
• complete or accurate Directory information
• perfect cost estimates
• suitability of any boat, service, place, business, or tool
• successful sale or purchase of a boat
• that enquiries will lead to responses, sales, or bookings
• that user-submitted content will be accurate
• that AI-assisted outputs will be correct

Nothing in these Terms excludes liability where it cannot legally be excluded.

21. Relationship with other terms

These Terms of Service should be read alongside:

• Terms of Use
• Privacy Policy
• Cookie Policy
• Community Values
• any payment, subscription, listing, or checkout terms shown when using a specific service

If there is a conflict between these Terms and specific paid-service terms shown at checkout, the specific paid-service terms may apply to that service.

22. Governing law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer protection rules require otherwise.

23. Contact

If you have questions about these Terms of Service, please contact us or email hello@narrowandwide.co.uk.